GUIDANCE, REFERRALS, & SUPPORT TO HELP YOU MOVE FORWARD.
Case Management
PVD CAP’s Case Management services help eligible Providence residents identify needs, set goals, and connect with programs and resources both within PVD CAP and throughout the community. We’re here to help you build a plan toward greater stability and self-sufficiency.
Support That Starts With Your Goals
Case Management is a supportive process that helps eligible Providence residents plan, seek, and secure services from PVD CAP and other community programs. Since every household's needs are different, case managers provide individualized guidance based on each person's strengths, challenges, and goals.
How We Help
Assessments that identify individual strengths and barriers
Internal and external referrals from CAP and community agencies
Continuous monitoring and evaluation of service delivery
External referrals to trusted community partners and resources
Plan development and updates as needs change
Support navigating next steps toward household stability
Connected Support Programs
Some PVD CAP services connected to Case Management require a referral from another program or agency. These programs are not generally open for direct public enrollment, but they play an important role in helping eligible residents access deeper support.
RI Works
RI Works provides intensive case management for eligible families referred through the Rhode Island Department of Human Services. The program supports parents and families as they work toward employment, self-sufficiency, and long-term stability.
RI Works support may include:
- Supportive services
- Teen and family development
- Vocational training
- Employment services
- Employment action planning
- Job readiness and education-related activities
Referral note: RI Works referrals come through DHS.
S.O.S. Program
The S.O.S. Program supports eligible LIHEAP clients who may need additional guidance and resources beyond fuel or energy assistance. The goal of the program is to help households work toward greater self-sufficiency and eventually reduce the need for ongoing LIHEAP support.
S.O.S. may help connect eligible clients with support related to:
- Household stability
- Utility and energy-related needs
- Emergency resources
- Food and basic needs
- Family development and goal planning
- Referrals to PVD CAP and community programs
Referral note: S.O.S. referrals come through LIHEAP.
Learn More About the S.O.S Program
Is Case Management Right for Me?
Case Management may be helpful if you:
• Need help understanding which programs or services may fit your situation.
• Are facing barriers that make it difficult to move forward Need referrals to PVD CAP programs or outside community resources.
• Have household stability, employment, utility, food, or family support needs.
• Are working toward self-sufficiency and need help creating a plan.
•Were referred through DHS, LIHEAP, or another service provider
Please note some programs require eligibility screening or a referral from another agency or PVD CAP department.
What to Expect
When you reach out or are referred to Case Management, a case manager may help assess your situation, identify strengths and barriers, and determine which programs or resources may be appropriate. From there, the team can help develop or update an action plan and connect you with internal or external services when available.
We’re here to help
Case Management is not a one-size-fits-all program. The support provided depends on your needs, goals, eligibility, and available resources. Contact us today for more information.